Why should consumer contracts be written in plain English? Because most people have to deal with them on their own, without the luxury of a lawyer being able to advise them on what it means. Think about how many contracts you’re bound by right now. Here’s just some of the normal everyday contracts people are …
Tag Archive: customer
Permanent link to this article: http://wordsmadeclear.com/2012/03/03/consumer-contracts-plain-english-please/
Feb 29
If your client doesn’t understand your advice, can you say you’ve given it to them?
The classic advice-giving conundrum: you’re giving advice to a client/patient/customer who just wants the headlines and isn’t interested in the detail. But you have an obligation to give them full advice – perhaps a legal requirement or a professional obligation means that you have to be able to prove that you gave full advice. This …
Permanent link to this article: http://wordsmadeclear.com/2012/02/29/if-your-client-doesnt-understand-your-advice/
Dec 19
A plain English credit card agreement
The Consumer Financial Protection Bureau (a body which deals with consumer financial markets in the United States) has published a draft plain English credit card agreement. It is designed to fit comfortably on two pages: one page of terms, and one page of definitions. The layout is very easy on the eye, and it certainly …
Permanent link to this article: http://wordsmadeclear.com/2011/12/19/a-plain-english-credit-card-agreement/